# # access-link.yaml # # Ticket access link sent to clients for guest-only systems where the ticket # number and email address will trigger an access link sent via email # --- notes: > This template defines the notification for Clients that an access link was sent to their email. The ticket number and email address trigger the access link. name: "Ticket [#%{ticket.number}] Access Link" body: > <h3><strong>Hi %{recipient.name.first},</strong></h3> <div> An access link request for ticket #%{ticket.number} has been submitted on your behalf for the helpdesk at %{url}.<br /> <br /> Follow the link below to check the status of the ticket #%{ticket.number}.<br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br /> <br /> If you <strong>did not</strong> make the request, please delete and disregard this email. Your account is still secure and no one has been given access to the ticket. Someone could have mistakenly entered your email address.<br /> <br /> --<br /> %{company.name} </div>