#I LOVE YOU EVERDAY#

#
# This is popup help messages for the Admin Panel -> Emails -> Add New Email
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
new_ticket_help_topic:
 title: New Ticket Help Topic
 content: >
 Choose a Help Topic to be
 automatically associated with tickets created via this Email
 Address.
 
 Forms associated with the Help Topic will be added to the ticket,
 but will not have any data.
 links:
 - title: Manage Help Topics
 href: /scp/helptopics.php

new_ticket_priority:
 title: New Ticket Priority
 content: >
 Choose the priority for new
 tickets created via this Email Address.

new_ticket_department:
 title: New Ticket Department
 content: >
 Choose the Department to which
 new tickets created via this Email Address will be routed.
 links:
 - title: Manage Departments
 href: /scp/departments.php

auto_response:
    title: New Ticket Auto-Response
    content: >
        You may disable the Auto-Response sent to the User when a new ticket
        is created via this Email Address.

username:
    title: Username
    content: >

password:
    title: Password
    content: >

login_information:
 title: Email Login Information
 content: >
 The Username and Password are required to fetch email
 from IMAP / POP mail boxes as well as to send email through SMTP.

mail_account:
 title: Fetching Email
 content: >
 Fetch emails from a remote IMAP or POP mail box and convert them
 to tickets in your help desk.
 links:
 - title: Manage Email Polling &amp; AutoCron settings.
 href: /scp/settings.php?t=emails

host_and_port:
 title: Remote Host
 content: >
 Enter the hostname and port number for your mail server. This
 may be available in the documentation for your hosting account or
 from your email administrator.

protocol:
    title: Mail Box Protocol
    content: >
        Select the mail box protocol supported by your remote mail server.
        IMAP is recommended and SSL is encouraged if at all possible.

fetch_frequency:
 title: Fetch Frequency
 content: >
 Enter how often, in minutes, the system will poll the mail box.
 
 This will define the average delay in receiving an Auto-Response
 after a User sends an email to this mail box.

emails_per_fetch:
    title: Emails Per Fetch
    content: >
        Enter the number of emails processed at one time.

fetched_emails:
 title: Fetched Emails
 content: >
 Decide what to do with processed emails:
 
 Move to Folder:
 This will backup your email from the INBOX to a
 folder you specify. If the folder does not yet exist on the server,
 the system will attempt to automatically create it.
 (Recommended)
 <hr>
 Delete Emails: This will delete
 your email from the INBOX once it is processed.
 <hr>
 Do Nothing: This will leave emails
 in your INBOX. The system will record the
 message ids of your email and attempt not to refetch it. However,
 this option may cause duplicate tickets to be created.
 (Not Recommended)

smtp_settings:
    title: SMTP Settings
    content: >
        Email sent from the help desk can be sent through an SMTP server.
        This is recommended, if possible, as it will increase the likelyhood
        of email delivery and will make the emails less likely to be marked
        as spam.

header_spoofing:
 title: Allow Header Spoofing
 content: >
 Enable this to allow sending emails via this mail box from an address
 other that the one given in the Email
 Address setting above.
 
 This advanced setting is generally used when sending mail from
 aliases of this mail box.