# # This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- canned_response: title: Canned Response content: > Create a <span class="doc-desc-title">Canned Response</span> that can be included in a ticket response. It can also be used as a <span class="doc-desc-title">Ticket Auto-Response</span> setup by a <span class="doc-desc-title">Ticket Filter</span>. links: - title: Setup a Ticket Filter href: /scp/filters.php canned_attachments: title: Canned Attachments content: > Attach a file that you would like to be automatically included in the ticket response that utilizes the new <span class="doc-desc-title"> Canned Response</span>.