# # This is popup help messages for the Admin Panel -> Manage -> SLA Plan # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- name: title: Name content: > Choose a discriptive name for this <span class="doc-desc-title">SLA Plan</span> that will reflect its purpose. grace_period: title: Grace Period content: > Determine the number of hours after a ticket is created that it will be automatically marked as overdue. <br><br> <em>Hours are counted from ticket create time.</em> transient: title: Transient content: > Transient SLAs are considered temporary and can be overridden by a non-transient SLA on <span class="doc-desc-opt">Department</span> transfer or when its <span class="doc-desc-title">Help Topic</span> is changed.