# # Canned response templates # --- - isenabled: 1 title: What is osTicket (sample)? response: | osTicket is a widely-used open source support ticket system, an attractive alternative to higher-cost and complex customer support systems - simple, lightweight, reliable, open source, web-based and easy to setup and use. notes: | attachments: - name: osTicket.txt type: text/plain data: Canned Attachments Rock! - isenabled: 1 title: Sample (with variables) response: | Hi %{ticket.name.first}, <br> <br> Your ticket #%{ticket.number} created on %{ticket.create_date} is in %{ticket.dept.name} department. notes: |