# # This is popup help messages for the Admin Panel -> Settings -> Agents # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- # General Settings agent_name_format: title: Agent Name Formatting content: > Choose a format for Agents names throughout the system. Email templates will use it for names if no other format is specified. staff_identity_masking: title: Staff Identity Masking content: > If enabled, this will hide the Agent’s name from the Client during any communication. # Authentication settings password_reset: title: Password Expiration Policy content: > Sets how often (in months) Agents will be required to change their password. If disabled (set to "No expiration"), passwords will not expire. password_expiration_policy: title: Password Expiration Policy content: > Choose how often Agents will be required to change their password. If disabled (i.e., <span class="doc-desc-opt">No Expiration</span>), passwords will not expire. allow_password_resets: title: Allow Password Resets content: > Enable this feature if you would like to display the <span class="doc-desc-title">Forgot My Password</span> link on the <span class="doc-desc-title">Staff Log-In Page</span> after a failed log in attempt. reset_token_expiration: title: Password Reset Window content: > Choose the duration (in minutes) for which the <span class="doc-desc-title"> Password Reset Tokens</span> will be valid. When an Agent requests a <span class="doc-desc-title">Password Reset</span>, they are emailed a token that will permit the reset to take place. staff_session_timeout: title: Agent Session Timeout content: > Choose the maximum idle time (in minutes) before an Agent is required to log in again. <br><br> If you would like to disable <span class="doc-desc-title">Agent Session Timeouts</span>, enter 0. bind_staff_session_to_ip: title: Bind Agent Session to IP content: > Enable this if you want Agent to be remembered by their current IP upon Log In. <br><br> This setting is not recommened for users assigned IP addresses dynamically.