#I LOVE YOU EVERDAY#

#
# This is popup help messages for the Admin Panel -> Settings -> Emails
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
default_email_templates:
 title: Default Email Template Set
 content: >
 Select Email Template Set used to send Auto-Responses and Alerts for various actions that can
 take place during a Ticket’s lifetime.
 
 Departments can be assigned a specific Email Template Set.
 links:
 - title: Manage Email Template Sets
 href: /scp/templates.php

default_system_email:
 title: Default Outgoing Email
 content: >
 Choose an email address from which outgoing emails are sent.
 
 Department can set its own email address which will override what is set here.
 links:
 - title: Manage Email Addresses
 href: /scp/emails.php

default_alert_email:
 title: Default Alert Email
 content: >
 Choose an email address from which Alerts &amp;
 Notices are sent to Agents.
 links:
 - title: Manage Email Addresses
 href: /scp/emails.php

admins_email_address:
 title: Admin’s Email Address
 content: >
 Enter an adminstrator's email address to which System Errors and New Ticket Alerts (if enabled) are sent.
 links:
 - title: Manage Alerts & Notices
 href: /scp/settings.php?t=alerts

email_fetching:
 title: Email Fetching
 content: >
 Allow IMAP/POP polling for configured and enabled Mail Boxes.
 links:
 - title: Manage Mail Boxes
 href: /scp/emails.php

enable_autocron_fetch:
 title: Fetch Emails using Auto-cron
 content: >
 Enables periodic email fetching using an internal task manager
 triggered by Agents' activity. Please note that emails will not be
 fetched if no one is logged in to Staff Control Panel. External task scheduler
 is highly recommended for predictable fetch intervals.
 links:
 - title: Using External Task Scheduler
 href: http://osticket.com/wiki/POP3/IMAP_Setting_Guide#Schedule_Polling

strip_quoted_reply:
 title: Strip Quoted Reply
 content: >
 If enabled, this will remove preceding correspondence between email communications.
 
 This feature is relationally dependent on the Reply Separator Tag below.

reply_separator_tag:
 title: Reply Separator Tag
 content: >
 This is a token indicating to the User to reply above the line.
 
 Note: this is only relevant if Strip Quoted Reply is enabled above.

emailed_tickets_priority:
 title: Emailed Tickets Priority
 content: >
 Choose whether you would like the priority/importance option of the
 User's email (e.g. OutLook) to dictate the new ticket’s priority.
 
 This setting can be overridden by a Ticket Filter.
 links:
 - title: Create &amp; Manage Ticket Filters
 href: /scp/filters.php

accept_all_emails:
 title: Accept All Emails
 content: >
 Accept emails from unknown Users.
 
 Unchecking this setting will result in tickets getting rejected.

accept_email_collaborators:
 title: Accept Email Collaborators
 content: >
 Add email participants included in the <code>To</code>
 and <code>CC</code> fields as ticket collaborators.
 
 Collaborators can always be added manually by Agents when
 viewing a ticket.

default_mta:
 title: Default MTA
 content: >
 Default MTA takes care of
 email delivery process for outgoing emails without SMTP setting.

ticket_response_files:
    title: Ticket Response Files
    content: >
        If enabled, any attachments an Agent may attach to a ticket response will
        be also included in the email to the User.

verify_email_addrs:
    title: Verify Email Addresses
    content: >
        Enable this option to check if the email address has a mail
        exchanger (MX) in the domain's DNS. This is useful to detect
        incorrectly typed email addresses. This is perfomed in addition to
        checking the email address wellformedness.