#I LOVE YOU EVERDAY#

#
# This is popup help messages for the Admin Panel -> Settings -> Tasks
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
number_format:
 title: Task Number Format
 content: >
 This setting is used to generate task numbers. Use hash signs
 (`#`) where digits are to be placed. Any other text in the number
 format will be preserved.
 
 For example, for six-digit numbers, use <code>######</code>.

sequence_id:
    title: Task Number Sequence
    content: >
        Choose a sequence from which to derive new task numbers. The
        system has a incrementing sequence and a random sequence by default.
        You may create as many sequences as you wish.

default_sla:
    title: Default SLA
    content: >
        Choose the default Service Level Agreement to manage how long a task
        can remain Open before it is rendered Overdue.
    links:
      - title: Create more SLA Plans
        href: /scp/slas.php

default_priority:
 title: Default Priority
 content: >
 Choose a default priority for
 tasks not assigned a priority automatically.

task_attachment_settings:
 title: Task Thread Attachments
 content: >
 Configure settings for files attached to the description field. These settings
 are used for all new tasks and new messages regardless of the
 source channel (web portal, email, api, etc.).

page_title:
    title: Alerts and Notices
    content: >
        Alerts and Notices are automated email notifications sent to Agents
        when various task events are triggered.

task_alert:
 title: New Task Alert
 content: >
 
 Alert sent out to Agents when a new task is created.
 
 
 This alert is not sent out if the task is auto-assigned.
 
 links:
 - title: Default New Task Alert Template
 href: /scp/templates.php?default_for=task.alert

activity_alert:
    title: New Activity Alert
    content: >
        Alert sent out to Agents when a new message is appended to an
        existing task.
    links:
      - title: Default New Activity Alert Template
        href: /scp/templates.php?default_for=task.activity.alert

assignment_alert:
    title: Task Assignment Alert
    content: >
        Alert sent out to Agents on task assignment.
    links:
      - title: Default Task Assignment Alert Template
        href: /scp/templates.php?default_for=task.assignment.alert

transfer_alert:
    title: Task Transfer Alert
    content: >
        Alert sent out to Agents on task transfer between Departments.
    links:
      - title: Default Task Transfer Alert Template
        href: /scp/templates.php?default_for=task.transfer.alert

overdue_alert:
    title: Overdue Task Alert
    content: >
        Alert sent out to Agents when a task becomes overdue based on SLA
        or Due Date.
    links:
      - title: Default Stale Task Alert Template
        href: /scp/templates.php?default_for=task.overdue.alert

- title: Manage SLAs
        href: /scp/slas.php