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<?php if(!defined('OSTADMININC') || !$thisstaff || !$thisstaff->isAdmin()) die('Access Denied'); $info = $qs = array(); if($sla && $_REQUEST['a']!='add'){ $title=__('Update SLA Plan' /* SLA is abbreviation for Service Level Agreement */); $action='update'; $submit_text=__('Save Changes'); $info=$sla->getInfo(); $info['id']=$sla->getId(); $trans['name'] = $sla->getTranslateTag('name'); $qs += array('id' => $sla->getId()); }else { $title=__('Add New SLA Plan' /* SLA is abbreviation for Service Level Agreement */); $action='add'; $submit_text=__('Add Plan'); $info['isactive']=isset($info['isactive'])?$info['isactive']:1; $info['enable_priority_escalation']=isset($info['enable_priority_escalation'])?$info['enable_priority_escalation']:1; $info['disable_overdue_alerts']=isset($info['disable_overdue_alerts'])?$info['disable_overdue_alerts']:0; $qs += array('a' => $_REQUEST['a']); } $info=Format::htmlchars(($errors && $_POST)?$_POST:$info); ?> <form action="slas.php?<?php echo Http::build_query($qs); ?>" method="post" class="save"> <?php csrf_token(); ?> <input type="hidden" name="do" value="<?php echo $action; ?>"> <input type="hidden" name="a" value="<?php echo Format::htmlchars($_REQUEST['a']); ?>"> <input type="hidden" name="id" value="<?php echo $info['id']; ?>"> <h2><?php echo $title; ?> <?php if (isset($info['name'])) { ?><small> — <?php echo $info['name']; ?></small> <?php } ?> </h2> <table class="form_table" width="940" border="0" cellspacing="0" cellpadding="2"> <thead> <tr> <th colspan="2"> <em><?php echo __('Tickets are marked overdue on grace period violation.');?></em> </th> </tr> </thead> <tbody> <tr> <td width="180" class="required"> <?php echo __('Name');?>: </td> <td> <input type="text" size="30" name="name" value="<?php echo $info['name']; ?>" autofocus data-translate-tag="<?php echo $trans['name']; ?>"/> <span class="error">* <?php echo $errors['name']; ?></span> <i class="help-tip icon-question-sign" href="#name"></i> </td> </tr> <tr> <td width="180" class="required"> <?php echo __('Grace Period');?>: </td> <td> <input type="text" size="10" name="grace_period" value="<?php echo $info['grace_period']; ?>"> <em>( <?php echo __('in hours');?> )</em> <span class="error">* <?php echo $errors['grace_period']; ?></span> <i class="help-tip icon-question-sign" href="#grace_period"></i> </td> </tr> <tr> <td width="180" class="required"> <?php echo __('Status');?>: </td> <td> <input type="radio" name="isactive" value="1" <?php echo $info['isactive']?'checked="checked"':''; ?>><strong><?php echo __('Active');?></strong> <input type="radio" name="isactive" value="0" <?php echo !$info['isactive']?'checked="checked"':''; ?>><?php echo __('Disabled');?> <span class="error">* <?php echo $errors['isactive']; ?></span> </td> </tr> <tr> <td width="180"> <?php echo __('Transient'); ?>: </td> <td> <input type="checkbox" name="transient" value="1" <?php echo $info['transient']?'checked="checked"':''; ?> > <?php echo __('SLA can be overridden on ticket transfer or help topic change'); ?> <i class="help-tip icon-question-sign" href="#transient"></i> </td> </tr> <tr> <td width="180"> <?php echo __('Ticket Overdue Alerts');?>: </td> <td> <input type="checkbox" name="disable_overdue_alerts" value="1" <?php echo $info['disable_overdue_alerts']?'checked="checked"':''; ?> > <?php echo __('<strong>Disable</strong> overdue alerts notices.'); ?> <em><?php echo __('(Override global setting)'); ?></em> </td> </tr> <tr> <th colspan="2"> <em><strong><?php echo __('Internal Notes');?></strong>: <?php echo __("Be liberal, they're internal");?> </em> </th> </tr> <tr> <td colspan=2> <textarea class="richtext no-bar" name="notes" cols="21" rows="8" style="width: 80%;"><?php echo $info['notes']; ?></textarea> </td> </tr> </tbody> </table> <p style="text-align:center;"> <input type="submit" name="submit" value="<?php echo $submit_text; ?>"> <input type="reset" name="reset" value="<?php echo __('Reset');?>"> <input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick='window.location.href="slas.php"'> </p> </form>