#I LOVE YOU EVERDAY#

#
# This is popup help messages for the Admin Panel -> Staff -> Add Staff Form
#
# Fields:
# title - Shown in bold at the top of the popover window
# content - The body of the help popover
# links - List of links shows below the content
# title - Link title
# href - href of link (links starting with / are translated to the
# helpdesk installation path)
#
# The key names such as 'helpdesk_name' should not be translated as they
# must match the HTML #ids put into the page template.
#
---
username:
 title: Username
 content: >
 Please choose an Agent username
 that is unique to your Help
 Desk.

email_address:
 title: Email Address
 content: >
 Enter Agent's email that will receive Alerts &amp; Notices from the Help Desk.
		 
		Staff can sign in into the staff control panel with either username or email address.

welcome_email:
    title: Welcome Email
    content: >
        Send the new Agent an account access link from which the Agent will
        be able to set thier own password. If unchecked, you will need to set password
        and communicate the log-in information to the new staff.

account_password:
 title: Account Password
 content: >
 As an administrator, you may
 change an Agent’s password.

forced_password_change:
    title: Forced Password Change
    content: >
        Enable this if you would like to force the new Agent to change
        their own password upon next log-in.

agents_signature:
    title: Agent’s Signature
    content: >
        Create a signature for the Agent which can be selected when replying to a ticket.

account_status:
 title: Account Status
 content: >
 If the Agent's status is Locked, they will not be able to
 sign in to the help desk.

assigned_group:
 title: Assigned Group
 content: >
 The Group that you choose for
 this Agent to belong will determine what permissions the Agent has
 within the Help Desk.
 links:
 - title: Manage Groups
 href: /scp/groups.php

primary_department:
 title: Primary Department
 content: >
 Choose the primary department to
 which this Agent belongs and an effective Role.

links:
      - title: Manage Departments
        href: /scp/departments.php

primary_role:
 title: Primary Role
 content: >
 Choose the primary role to which this agent belongs.

primary_role_on_assign:
 title: Use Primary Role For Assignments
 content: >
 Enable this to fallback to the primary
 role when this agent is assigned tickets and tasks outside
 of the primary department and
 extended access departments.
 Otherwise the agent will have view only access.

daylight_saving:
    title: Daylight Saving
    content: >
        Enable this feature if you would like Daylight Saving to automatically
        come into play for this Agent’s time zone.

limited_access:
    title: Limited Access
    content: >
        If enabled, the Agent will only have access to tickets assigned directly or via the Team.

directory_listing:
 title: Directory Listing
 content: >
 Enable this if you would like to list this Agent in the Staff Directory.
 links:
 - title: Visit the Staff Directory
 href: /scp/directory.php

vacation_mode:
 title: Vacation Mode
 content: >
 If you change the Agent’s status to Vacation Mode, the Agent will not
 receive any Alerts &amp; Notices
 nor be available for tickets assignment.