# # This is popup help messages for the Admin Panel -> Staff -> Departments # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- type: title: Type content: > If the Department’s Type is Private, then the Department Signature will not be available on response nor will the department assignment show from the Client Portal. dept_manager: title: Department Manager content: > You may choose an Agent as a Department Manager to receive Alerts & Notices for tickets in departments. Agents do not have to be members of the Department to be the Manager of the Department