# # This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- groups: title: Groups content: > Groups are used to define an Agent's permissions in the help desk. Groups can also grant access to Departments other than an Agent's primary Department. status: title: Status content: > If <span class="doc-desc-opt">Disabled</span>, Agents assigned to this Group cannot sign in and will not receive Department Alerts &amp; Notices. department_access: title: Department Access content: > Check all departments to which the Group members are allowed access.