# # This is popup help messages for the Admin Panel -> Staff -> Teams # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- teams: title: Teams content: > Teams are one or more Agents teamed together for the purpose of ticket assignment. Team membership can span across Department boundaries. status: title: Status content: > If <span class="doc-desc-opt">Disabled</span>, this Team will not be available for ticket assignments nor receive Alerts &amp; Notices on previous assignments. lead: title: Team Lead content: > A <span class="doc-desc-title">Team</span> can have an appointed leader who can receive <span class="doc-desc-title">Alerts &amp; Notices</span> separate from the members. links: - title: Configure Alerts &amp; Notices href: /scp/settings.php?t=alerts assignment_alert: title: Assignment Alert content: > You may disable the <span class="doc-desc-title">Ticket Assignment Alert</span> for tickets assigned to this Team. links: - title: Configure Alerts &amp; Notices href: /scp/settings.php?t=alerts members: title: Team Members content: > Team membership is configured via the Agent profile. links: - title: Manage Staff href: /scp/staff.php