# # This is popup help messages for the Admin Panel -> Staff # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- signature: title: Staff Signature Line content: | Create staff’s signature for response to tickets. This signature will appear as an option at the bottom of a ticket response type: title: Account Type content: | Admins have the privilege of accessing the Admin Panel. Staff only have access to manage tickets and the knowledge base group: title: Assigned Group content: | Group membership defines the staff’s role in the system. Visit the group management page to define what access this staff has to the help desk notes: title: Internal Notes content: | Place internal notes regarding staff; notes are only visible to staff whose account type is Admin