#I LOVE YOU EVERDAY#

<?php
if (!defined('OSTSCPINC') || !$thisstaff
        || !$thisstaff->hasPerm(TicketModel::PERM_CREATE, false))
        die('Access Denied');

$info=array();
$info=Format::htmlchars(($errors && $_POST)?$_POST:$info);

if (!$info['topicId'])
    $info['topicId'] = $cfg->getDefaultTopicId();

$forms = array();
if ($info['topicId'] && ($topic=Topic::lookup($info['topicId']))) {
    foreach ($topic->getForms() as $F) {
        if (!$F->hasAnyVisibleFields())
            continue;
        if ($_POST) {
            $F = $F->instanciate();
            $F->isValidForClient();
        }
        $forms[] = $F;
    }
}

if ($_POST)
    $info['duedate'] = Format::date(strtotime($info['duedate']), false, false, 'UTC');
?>
<form action="tickets.php?a=open" method="post" class="save"  enctype="multipart/form-data">
 <?php csrf_token(); ?>
 <input type="hidden" name="do" value="create">
 <input type="hidden" name="a" value="open">
<div style="margin-bottom:20px; padding-top:5px;">
    <div class="pull-left flush-left">
        <h2><?php echo __('Open a New Ticket');?></h2>
    </div>
</div>
 <table class="form_table fixed" width="940" border="0" cellspacing="0" cellpadding="2">
    <thead>
    
        <tr><td style="padding:0;"></td><td style="padding:0;"></td></tr>
    </thead>
    <tbody>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('User Information'); ?></strong>: </em>
                <div class="error"><?php echo $errors['user']; ?></div>
            </th>
        </tr>
        <?php
        if ($user) { ?>
        <tr><td><?php echo __('User'); ?>:</td><td>
            <div id="user-info">
                <input type="hidden" name="uid" id="uid" value="<?php echo $user->getId(); ?>" />
            <a href="#" onclick="javascript:
                $.userLookup('ajax.php/users/<?php echo $user->getId(); ?>/edit',
                        function (user) {
                            $('#user-name').text(user.name);
                            $('#user-email').text(user.email);
                        });
                return false;
                "><i class="icon-user"></i>
                <span id="user-name"><?php echo Format::htmlchars($user->getName()); ?></span>
                &lt;<span id="user-email"><?php echo $user->getEmail(); ?></span>&gt;
                </a>
                <a class="inline button" style="overflow:inherit" href="#"
                    onclick="javascript:
                        $.userLookup('ajax.php/users/select/'+$('input#uid').val(),
                            function(user) {
                                $('input#uid').val(user.id);
                                $('#user-name').text(user.name);
                                $('#user-email').text('<'+user.email+'>');
                        });
                        return false;
                    "><i class="icon-retweet"></i> <?php echo __('Change'); ?></a>
            </div>
        </td></tr>
        <?php
        } else { //Fallback: Just ask for email and name
            ?>
        <tr>
            <td width="160" class="required"> <?php echo __('Email Address'); ?>: </td>
            <td>
                <div class="attached input">
                    <input type="text" size=45 name="email" id="user-email" class="attached"
                        autocomplete="off" autocorrect="off" value="<?php echo $info['email']; ?>" /> </span>
                <a href="?a=open&amp;uid={id}" data-dialog="ajax.php/users/lookup/form"
                    class="attached button"><i class="icon-search"></i></a>
                </div>
                <span class="error">*</span>
                <div class="error"><?php echo $errors['email']; ?></div>
            </td>
        </tr>
        <tr>
            <td width="160" class="required"> <?php echo __('Full Name'); ?>: </td>
            <td>
                <span style="display:inline-block;">
                    <input type="text" size=45 name="name" id="user-name" value="<?php echo $info['name']; ?>" /> </span>
                <span class="error">*</span>
                <div class="error"><?php echo $errors['name']; ?></div>
            </td>
        </tr>
        <?php
        } ?>

<?php
        if($cfg->notifyONNewStaffTicket()) {  ?>
        <tr>
            <td width="160"><?php echo __('Ticket Notice'); ?>:</td>
            <td>
            <input type="checkbox" name="alertuser" <?php echo (!$errors || $info['alertuser'])? 'checked="checked"': ''; ?>><?php
                echo __('Send alert to user.'); ?>
            </td>
        </tr>
        <?php
        } ?>
    </tbody>
    <tbody>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Ticket Information and Options');?></strong>:</em>
            </th>
        </tr>
        <tr>
            <td width="160" class="required">
                <?php echo __('Ticket Source');?>:
            </td>
            <td>
                <select name="source">
                    <?php
                    $source = $info['source'] ?: 'Phone';
                    $sources = Ticket::getSources();
                    unset($sources['Web'], $sources['API']);
                    foreach ($sources as $k => $v)
                        echo sprintf('<option value="%s" %s>%s</option>',
                                $k,
                                ($source == $k ) ? 'selected="selected"' : '',
                                $v);
                    ?>
                </select>
                &nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['source']; ?></font>
            </td>
        </tr>
        <tr>
            <td width="160" class="required">
                <?php echo __('Help Topic'); ?>:
            </td>
            <td>
                <select name="topicId" onchange="javascript:
                        var data = $(':input[name]', '#dynamic-form').serialize();
                        $.ajax(
                          'ajax.php/form/help-topic/' + this.value,
                          {
                            data: data,
                            dataType: 'json',
                            success: function(json) {
                              $('#dynamic-form').empty().append(json.html);
                              $(document.head).append(json.media);
                            }
                          });">
                    <?php
                    if ($topics=Topic::getHelpTopics(false, false, true)) {
                        if (count($topics) == 1)
                            $selected = 'selected="selected"';
                        else { ?>
                        <option value="" selected >&mdash; <?php echo __('Select Help Topic'); ?> &mdash;</option>
<?php                   }
                        foreach($topics as $id =>$name) {
                            echo sprintf('<option value="%d" %s %s>%s</option>',
                                $id, ($info['topicId']==$id)?'selected="selected"':'',
                                $selected, $name);
                        }
                        if (count($topics) == 1 && !$forms) {
                            if (($T = Topic::lookup($id)))
                                $forms =  $T->getForms();
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error"><b>*</b>&nbsp;<?php echo $errors['topicId']; ?></font>
            </td>
        </tr>
        <tr>
            <td width="160">
                <?php echo __('Department'); ?>:
            </td>
            <td>
                <select name="deptId">
                    <option value="" selected >&mdash; <?php echo __('Select Department'); ?>&mdash;</option>
                    <?php
                    if($depts=Dept::getDepartments(array('dept_id' => $thisstaff->getDepts()))) {
                        foreach($depts as $id =>$name) {
                            if (!($role = $thisstaff->getRole($id))
                                || !$role->hasPerm(Ticket::PERM_CREATE)
                            ) {
                                // No access to create tickets in this dept
                                continue;
                            }
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['deptId']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error"><?php echo $errors['deptId']; ?></font>
            </td>
        </tr>

<tr>
            <td width="160">
                <?php echo __('SLA Plan');?>:
            </td>
            <td>
                <select name="slaId">
                    <option value="0" selected="selected" >&mdash; <?php echo __('System Default');?> &mdash;</option>
                    <?php
                    if($slas=SLA::getSLAs()) {
                        foreach($slas as $id =>$name) {
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['slaId']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error">&nbsp;<?php echo $errors['slaId']; ?></font>
            </td>
         </tr>

<tr>
            <td width="160">
                <?php echo __('Due Date');?>:
            </td>
            <td>
                <input class="dp" id="duedate" name="duedate" value="<?php echo Format::htmlchars($info['duedate']); ?>" size="12" autocomplete=OFF>
                &nbsp;&nbsp;
                <?php
                $min=$hr=null;
                if($info['time'])
                    list($hr, $min)=explode(':', $info['time']);

echo Misc::timeDropdown($hr, $min, 'time');
                ?>
                &nbsp;<font class="error">&nbsp;<?php echo $errors['duedate']; ?> &nbsp; <?php echo $errors['time']; ?></font>
                <em><?php echo __('Time is based on your time zone');?> (GMT <?php echo Format::date(false, false, 'ZZZ'); ?>)</em>
            </td>
        </tr>

<?php
        if($thisstaff->hasPerm(TicketModel::PERM_ASSIGN, false)) { ?>
        <tr>
            <td width="160"><?php echo __('Assign To');?>:</td>
            <td>
                <select id="assignId" name="assignId">
                    <option value="0" selected="selected">&mdash; <?php echo __('Select an Agent OR a Team');?> &mdash;</option>
                    <?php
                    if(($users=Staff::getAvailableStaffMembers())) {
                        echo '<OPTGROUP label="'.sprintf(__('Agents (%d)'), count($users)).'">';
                        foreach($users as $id => $name) {
                            $k="s$id";
                            echo sprintf('<option value="%s" %s>%s</option>',
                                        $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
                        }
                        echo '</OPTGROUP>';
                    }

if(($teams=Team::getActiveTeams())) {
                        echo '<OPTGROUP label="'.sprintf(__('Teams (%d)'), count($teams)).'">';
                        foreach($teams as $id => $name) {
                            $k="t$id";
                            echo sprintf('<option value="%s" %s>%s</option>',
                                        $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
                        }
                        echo '</OPTGROUP>';
                    }
                    ?>
                </select>&nbsp;<span class='error'>&nbsp;<?php echo $errors['assignId']; ?></span>
            </td>
        </tr>
        <?php } ?>
        </tbody>
        <tbody id="dynamic-form">
        <?php
            foreach ($forms as $form) {
                print $form->getForm()->getMedia();
                include(STAFFINC_DIR .  'templates/dynamic-form.tmpl.php');
            }
        ?>
        </tbody>
        <tbody>
        <?php
        //is the user allowed to post replies??
        if ($thisstaff->getRole()->hasPerm(TicketModel::PERM_REPLY)) { ?>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Response');?></strong>: <?php echo __('Optional response to the above issue.');?></em>
            </th>
        </tr>
        <tr>
            <td colspan=2>
            <?php
            if(($cannedResponses=Canned::getCannedResponses())) {
                ?>
                <div style="margin-top:0.3em;margin-bottom:0.5em">
                    <?php echo __('Canned Response');?>:&nbsp;
                    <select id="cannedResp" name="cannedResp">
                        <option value="0" selected="selected">&mdash; <?php echo __('Select a canned response');?> &mdash;</option>
                        <?php
                        foreach($cannedResponses as $id =>$title) {
                            echo sprintf('<option value="%d">%s</option>',$id,$title);
                        }
                        ?>
                    </select>
                    &nbsp;&nbsp;
                    <label class="checkbox inline"><input type='checkbox' value='1' name="append" id="append" checked="checked"><?php echo __('Append');?></label>
                </div>
            <?php
            }
                $signature = '';
                if ($thisstaff->getDefaultSignatureType() == 'mine')
                    $signature = $thisstaff->getSignature(); ?>
                <textarea
                    class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
                        ?> draft draft-delete" data-signature="<?php
                        echo Format::htmlchars(Format::viewableImages($signature)); ?>"
                    data-signature-field="signature" data-dept-field="deptId"
                    placeholder="<?php echo __('Initial response for the ticket'); ?>"
                    name="response" id="response" cols="21" rows="8"
                    style="width:80%;" <?php
    list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.staff.response', false, $info['response']);
    echo $attrs; ?>><?php echo $_POST ? $info['response'] : $draft;
                ?></textarea>
                    <div class="attachments">
<?php
print $response_form->getField('attachments')->render();
?>
                    </div>

<table border="0" cellspacing="0" cellpadding="2" width="100%">
            <tr>
                <td width="100"><?php echo __('Ticket Status');?>:</td>
                <td>
                    <select name="statusId">
                    <?php
                    $statusId = $info['statusId'] ?: $cfg->getDefaultTicketStatusId();
                    $states = array('open');
                    if ($thisstaff->hasPerm(TicketModel::PERM_CLOSE, false))
                        $states = array_merge($states, array('closed'));
                    foreach (TicketStatusList::getStatuses(
                                array('states' => $states)) as $s) {
                        if (!$s->isEnabled()) continue;
                        $selected = ($statusId == $s->getId());
                        echo sprintf('<option value="%d" %s>%s</option>',
                                $s->getId(),
                                $selected
                                 ? 'selected="selected"' : '',
                                __($s->getName()));
                    }
                    ?>
                    </select>
                </td>
            </tr>
             <tr>
                <td width="100"><?php echo __('Signature');?>:</td>
                <td>
                    <?php
                    $info['signature']=$info['signature']?$info['signature']:$thisstaff->getDefaultSignatureType();
                    ?>
                    <label><input type="radio" name="signature" value="none" checked="checked"> <?php echo __('None');?></label>
                    <?php
                    if($thisstaff->getSignature()) { ?>
                        <label><input type="radio" name="signature" value="mine"
                            <?php echo ($info['signature']=='mine')?'checked="checked"':''; ?>> <?php echo __('My Signature');?></label>
                    <?php
                    } ?>
                    <label><input type="radio" name="signature" value="dept"
                        <?php echo ($info['signature']=='dept')?'checked="checked"':''; ?>> <?php echo sprintf(__('Department Signature (%s)'), __('if set')); ?></label>
                </td>
             </tr>
            </table>
            </td>
        </tr>
        <?php
        } //end canPostReply
        ?>
        <tr>
            <th colspan="2">
                <em><strong><?php echo __('Internal Note');?></strong>
                <font class="error">&nbsp;<?php echo $errors['note']; ?></font></em>
            </th>
        </tr>
        <tr>
            <td colspan=2>
                <textarea
                    class="<?php if ($cfg->isRichTextEnabled()) echo 'richtext';
                        ?> draft draft-delete"
                    placeholder="<?php echo __('Optional internal note (recommended on assignment)'); ?>"
                    name="note" cols="21" rows="6" style="width:80%;" <?php
    list($draft, $attrs) = Draft::getDraftAndDataAttrs('ticket.staff.note', false, $info['note']);
    echo $attrs; ?>><?php echo $_POST ? $info['note'] : $draft;
                ?></textarea>
            </td>
        </tr>
    </tbody>
</table>
<p style="text-align:center;">
    <input type="submit" name="submit" value="<?php echo _P('action-button', 'Open');?>">
    <input type="reset"  name="reset"  value="<?php echo __('Reset');?>">
    <input type="button" name="cancel" value="<?php echo __('Cancel');?>" onclick="javascript:
        $('.richtext').each(function() {
            var redactor = $(this).data('redactor');
            if (redactor && redactor.opts.draftDelete)
                redactor.deleteDraft();
        });
        window.location.href='tickets.php';
    ">
</p>
</form>
<script type="text/javascript">
$(function() {
    $('input#user-email').typeahead({
        source: function (typeahead, query) {
            $.ajax({
                url: "ajax.php/users?q="+query,
                dataType: 'json',
                success: function (data) {
                    typeahead.process(data);
                }
            });
        },
        onselect: function (obj) {
            $('#uid').val(obj.id);
            $('#user-name').val(obj.name);
            $('#user-email').val(obj.email);
        },
        property: "/bin/true"
    });

<?php
    // Popup user lookup on the initial page load (not post) if we don't have a
    // user selected
    if (!$_POST && !$user) {?>
    setTimeout(function() {
      $.userLookup('ajax.php/users/lookup/form', function (user) {
        window.location.href = window.location.href+'&uid='+user.id;
      });
    }, 100);
    <?php
    } ?>
});
</script>