# # Email template: ticket.autoresp.yaml # # Sent to a user when a new ticket is created # --- notes: | Sent to a user when a new ticket is created subject: | Support Ticket Opened [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> <p> A request for support has been created and assigned #%{ticket.number}. A representative will follow-up with you as soon as possible. You can <a href="%{recipient.ticket_link}">view this ticket's progress online</a>. </p> <br> <div style="color: rgb(127, 127, 127)"> Your %{company.name} Team, <br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div>