# # Email template: ticket.reply.yaml # # Sent to users when a staff members makes a reply to their ticket. Replies # are only generated by staff members. # --- notes: | Sent to users when a staff members makes a reply to their ticket. Replies are only generated by staff members. subject: | Re: %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name},</strong></h3> %{response} <br> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" ><em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login to your account</a> for a complete archive of all your support requests and responses.</em></div>