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# # This is popup help messages for the Staff Panel -> Tickets -> Open # # Fields: # title - Shown in bold at the top of the popover window # content - The body of the help popover # links - List of links shows below the content # title - Link title # href - href of link (links starting with / are translated to the # helpdesk installation path) # # The key names such as 'helpdesk_name' should not be translated as they # must match the HTML #ids put into the page template. # --- search_field: title: Search Field content: > advanced: title: Advanced content: > Narrow down your search parameters. Once you have selected your advanced search criteria and run the search, you can <span class="doc-desc-title">Export </span> the data at the bottom of the tickets page. open_tickets_table: title: Open Tickets Table content: > All tickets currently opened and requiring attention ticket: title: Ticket content: > date: title: Date content: > subject: title: Subject content: > from: title: From content: > priority: title: Priority content: > assigned_to: title: Assigned To content: > export: title: Export content: > Export your data currently in view in a CSV file. CSV files may be opened with any spreadsheet software (i.e., Microsoft Excel, Apple Pages, OpenOffice, etc.). advanced_search_dialog: title: Advanced Search content: > adv_keyword: title: Keyword Search content: > Find hits based on the subject and message bodies of the ticket thread as well as all textual content associated with custom fields for the users and the tickets. adv_date_range: title: Search by Date Range content: > Definition here